This privacy notice explains how Exam Centre Birmingham collects, uses, and protects any personal data we hold about you — whether you're a candidate, a parent, or a guardian. We may update this notice from time to time, so we'd recommend checking back here occasionally to stay up to date with any changes.
| Contents | Details |
|---|---|
| 1. Who are we? | Exam Centre Birmingham is committed to protecting the privacy of any personal data we collect in the course of our business. We're a private exam centre based in Birmingham, and you can reach us any time at info@examcentrebirmingham.co.uk. |
| 2. Where we collect your information? | We may collect and process information about you in a number of ways, including when you: a) Register on our website to book an exam. b) Apply for or take part in one of our programmes. c) Get in touch with us by phone, post, email, or any other means. d) Visit our premises, where CCTV footage may be recorded for security and safety purposes. |
| 3. What type of information we collect and why? | We collect identification documents and other details such as your name, address, email address, telephone number, and previous academic achievements, so that we can contact you and process your booking. We also keep a record of your communication history with us, including any messages or requests you've previously made, and CCTV footage where relevant, for security and safeguarding purposes. We use this information to support our legitimate interests in marketing our services, which may include: a) promoting our services to registered users; b) letting you know about upcoming promotions, discount codes, or customer surveys; c) carrying out research to better understand our customers' interests; d) analysing how you interact with us so we can improve our marketing; and e) Exam Centre Birmingham may occasionally contact you by post or telephone with relevant information or offers. |
| 4. Who else has access to this information? | Your personal information as a candidate may be viewed by our exam administrators and exam officers, solely for the purpose of managing your exam booking. |
| 5. How we protect your personal data? | We only process your personal data to the extent necessary for the purposes set out in this policy, and we take reasonable steps to keep it accurate and up to date. If any information we hold turns out to be inaccurate or outdated, we'll correct or remove it — so please let us know if you spot anything that needs updating. We won't hold on to your personal data for longer than necessary; once it's no longer needed, it will be securely destroyed or erased. We will never sell your personal data or share it with third parties without your prior consent, except where we're required to do so by law. |
| 6. When might we disclose your personal data? | We may disclose your personal data where necessary, for example: a) to our professional advisers, or b) to colleagues within our organisation. |
| 7. How long do we keep your information for? | How long we keep your data depends on the service you've used us for. As a general rule, we retain personal data for as long as is reasonable to demonstrate that we've met our obligations to you and to the law. We review the personal data we hold each year to check whether we're still entitled to process it, and if we decide we're not, we'll stop processing it. |
| 8. Your rights | You have a number of rights when it comes to the personal data we hold about you, including the right to: a) obtain a copy of the personal data Exam Centre Birmingham holds about you; b) be told how your personal data is processed; c) request that inaccurate data be corrected; d) have your data erased in certain circumstances, where we no longer have a reason to keep processing it; e) ask us to transfer the information we hold about you to another organisation; f) object to or restrict the personal data we hold about you; g) object to or restrict how your personal data is processed; and h) raise a complaint about how we handle your personal data. |
| 9. Complaints or queries? | We aim to meet the highest standards when it comes to collecting and using personal information, so we take any complaints seriously. If you ever feel our collection or use of your information is unfair, misleading, or inappropriate, please let us know — we're always happy to hear from you, and we welcome any suggestions on how we can improve. |
| 10. How to contact us? | You can reach Exam Centre Birmingham by email at info@examcentrebirmingham.co.uk, or by writing to us at: Exam Centre Birmingham, . |
No Refund after First Deadline
Once the exam booking is confirmed and the candidate receives an email confirmation, the booking is final and non-refundable.
